IT Support Engineer II, Amazon Leo

Amazon

Northridge, CA Full-time 3/24/2026 $54.7k - $122.2k per year

Undergraduate Entry-Level

Approval 98.6%•Total filings 19,451•New hires 10,113•

👑 Elite Sponsor

•FY 2025

Job Description

Amazon Leo is seeking an IT Support Engineer to provide technical support for its satellite broadband network infrastructure. The role involves maintaining operational efficiency and ensuring reliable technology systems across various environments, including production and laboratory facilities.

Requirements

3+ years of technical infrastructure support experience
3+ years of networking fundamentals
3+ years of working with Clients and Servers
You must possess an active Top Secret/SCI Security Clearance

Responsibilities

Process tickets via approved standard operating procedures (SOPs) to triage and resolve customer issues
Provision, Deploy, and troubleshoot Windows, Linux, and macOS workstations
Provision, Deploy, and troubleshoot bare-metal Windows and Linux servers
Configure, Deploy, and Replace network infrastructure including switches, routers, and firewalls
Participate in hiring, training and development of others
Provide technical support for Leo Production, lab and launch Infrastructure, components, and associated software
Provide remote support for Leo employees and infrastructure worldwide
Perform scheduled maintenance and system upgrades
Assist with project implementations and technology deployments
Drive engineering best practices and set standards
Participate in on-call responsibilities
Up to 25% Travel Requirements

Benefits

Employees at Amazon are often offered comprehensive health benefits—including multiple medical plan options (no pre-existing condition exclusions, 100% covered in-network preventive care), dental and vision plans, a 24/7 medical advice line from day one, expert second-opinion services, and broad mental-health support with several free counseling sessions (including pediatric). Financial wellness typically includes a 401(k) with company match (up to 2%), Restricted Stock Units (equity), FSAs, an emergency savings program, product and partner discounts, and even college-savings and home-purchase programs. Overall, the package is designed to support employees and their families’ health, finances, and day-to-day life.

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