IT Support Engineer I, Ops Tech Solutions (OTS)

Amazon

Township of Florence, NJ Full-time 3/24/2026

Undergraduate Entry-LevelUndergraduate with 2+ Years of Experience

Approval 98.6%•Total filings 19,451•New hires 10,113•

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•FY 2025

Job Description

As an IT Support Engineer I at Amazon, you will implement technical solutions and provide high-quality support for computer hardware, operating systems, and enterprise application software. The role requires troubleshooting and solving problems in a multi-user environment while ensuring the availability of IT infrastructure during production hours.

Requirements

High school or equivalent diploma
2+ years of professional or military experience
2+ years of troubleshooting in a multi-user high availability environment experience
2+ years of networking (such as DNS, DHCP, SSL, OSI Model, and TCP/IP) experience
2+ years of PC repair, troubleshooting, deployment and liquidation experience
1+ years of IT client, server, and network service delivery experience
Bachelor's degree, or experience in one or more IT related fields including networking, Linux administration, Microsoft administration, and/or Cisco network configuration and management
Possess and maintain a current, valid Driver License

Responsibilities

Network engineering and troubleshooting, data cabling and systems administration in a variety of software and hardware environments
Ensuring infrastructure networking and computing systems remain available during production hours
Interacting with management and staff to provide analytical and technical assistance for continuous improvement of IT solutions
Managing local technical projects
Maintaining or creating policies, procedures, and processes
Identifying root-causes of operational issues and process inefficiencies
Moving up to 49lbs as well as standing and walking during shifts lasting up to 12 hours
Supporting customers from multiple buildings in the area, as well as remote customers
Traveling within your local or regional area to support our customers

Benefits

Employees at Amazon are often offered comprehensive health benefits—including multiple medical plan options (no pre-existing condition exclusions, 100% covered in-network preventive care), dental and vision plans, a 24/7 medical advice line from day one, expert second-opinion services, and broad mental-health support with several free counseling sessions (including pediatric). Financial wellness typically includes a 401(k) with company match (up to 2%), Restricted Stock Units (equity), FSAs, an emergency savings program, product and partner discounts, and even college-savings and home-purchase programs. Overall, the package is designed to support employees and their families’ health, finances, and day-to-day life.

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