This role is for a support engineer to join a distributed team supporting the Apple Online Store, requiring deep technical knowledge of the eCommerce platform. The position involves providing technical support, collaborating with engineering teams, and managing production incidents.

• 3+ years of software engineering or application support experience in a large-scale environment
• Coding knowledge in Java, Scala or frameworks related to Java
• Strong knowledge of PL/SQL
• Skills and experience in monitoring, alerting, fault analysis, and automation
• Knowledge of NoSQL databases, Unix Shell Scripting
• Working experience on cloud infrastructure, such as AWS, and experience with Splunk or any other APM tool

• Partner with engineering teams to prioritize and fix production defects
• Work non-standard hours to support your teams with ongoing incident mitigation
• Share on-call rotation with other team members to support apps and services in scope
• Take knowledge transition from engineering teams for changes being rolled out in production
• Assess the need for production monitoring and alert setup
• Triage incidents based on the impact, devise and implement mitigation steps to unblock the business
• Conduct RCA, log defects and partner with engineering team for prioritization
• Automation, maintain support documentation and debug sophisticated production issues

• Employees at Apple are often offered comprehensive benefits that support physical and mental well-being—flexible medical plans, confidential counseling, onsite wellness centers at major campuses, and resources for fitness and daily life. Families typically receive fertility support, paid parental leave with gradual return, caregiving leave, and dependent-care guidance, while financial perks commonly include stock grants (with purchase discounts), 401(k) matching, and income-protection coverage. Employees also see robust time off, Apple University learning and tuition reimbursement, donation matching and paid volunteer hours, and deep product and partner discounts.