Netflix is seeking a Support Solutions Engineer to enhance the developer support experience by troubleshooting issues, automating support needs, and improving documentation. The ideal candidate will have extensive experience in big data technologies and a passion for customer service and automation.

• A minimum of 5 years of professional support or engineering experience, particularly in Big data technologies including Spark, Trino, Druid, Iceberg, Hadoop framework, Kafka and Flink.
• Prior experience supporting platforms built using open source technologies such as Apache Kafka, Spark, and Hadoop.
• Experience with big data warehouse storage systems (e.g. Iceberg).
• At least 1 year of experience in providing technical support for Kafka clusters or other pub/sub systems like Google Cloud Pub/Sub, RabbitMQ, etc.
• Ability to read and write SQL queries to pull required complex data to support any reported issues/product defects.
• Prior experience with cloud infrastructure and/or container orchestration platform.
• Desire and aptitude to learn how the pieces of the big data platform work together.
• Ability to adapt to new tools and technologies quickly.
• Proficient in at least one programming language, ideally Python and/or Java.
• Experience in developing tools and scripts to automate processes and improve efficiency.
• Demonstrated ability to provide superior customer support across a complex organization.
• Excellent written and verbal communication skills.
• Strong collaboration skills and experience working with cross-functional teams.
• Passion for creating technical documentation and tutorials.
• Strong problem-solving skills.

• Monitor and handle customer requests, troubleshooting and solving issues.
• Automate support needs and develop support documentation and runbooks.
• Improve and maintain support tools and automation.
• Understand product offerings and continuously look for ways to improve the engineering support experience.

• Employees at Netflix are often offered flexible, people-first benefits—unlimited time away, generous parental leave, global family-forming support, mental-health programs (mindfulness, free counseling/coaching), and health coverage tailored by country. Financially, Netflix pays at personal top-of-market and lets employees choose their mix of cash vs. fully-vested 10-year stock options, alongside donation and volunteer matching. Convenience perks can include trust-based travel/expense policies, relocation support, and “Work, Not Drive” rideshare flexibility.