Tesla is seeking a motivated application support engineer to join the Factory Software team, responsible for maintaining the operational health of manufacturing systems. The role involves collaborating with users and developers, troubleshooting issues, and optimizing factory software systems while working in a 24x7 environment.

• Degree in an engineering field or equivalent experience
• 2+ years of support engineering experience and working knowledge of SQL
• 1+ years of experience with Python, Go or other software development language
• 1+ years of experience with monitoring tools like Prometheus, Grafana, Splunk
• Must be able to understand integrated systems and their dependencies
• Excellent interpersonal skills, energetic and a self-starter
• Strong organizational skills along with demonstrated ability to manage multiple tasks simultaneously
• Demonstrated ability to meet deadlines and commitments
• Individual must be well versed in all Microsoft Applications (Excel, Word, PowerPoint)

• Understand and own the end-to-end integration of MES and ERP applications
• Work directly with software developers and users on the production floor to understand issues and provide solutions in real-time
• Work through tickets received from Factory Software users across all North American factories and warehouses
• Create workarounds for issues that require immediate solutions if a permanent one is not immediately available
• Document troubleshooting guides and provide training to users so that they are empowered to resolve issues on their own
• Setup automation and monitoring systems to optimize utilization of factory software
• Work as an incident commander of production critical calls that require coordination between cross-functional teams

• Employees at Tesla are often offered day-one coverage with multiple medical options (some at $0 paycheck cost), dental/vision, company HSA contributions, a 401(k) match, and equity programs. Most roles also include paid time off and holidays, family-building support, employee assistance, commuter and childcare benefits, and access to discounts and wellness programs.