The Technical Support Engineer role at KLA focuses on supporting Film and Scatterometry Technologies (FAST) by providing advanced troubleshooting and ensuring service continuity for customers. This position requires collaboration with field service teams and engineering to enhance tool reliability and customer experience. The role emphasizes problem-solving in a high-pressure environment and involves contributing to service readiness for new products. The ideal candidate will thrive in a global, matrixed environment and be committed to continuous improvement.

• A technical degree in Engineering, Optics, or Electronics, or 2+ years of semiconductor or medical equipment service support experience.
• Demonstrated experience troubleshooting complex electro-mechanical, optical, or semiconductor systems.
• Ability to travel 30–60%, including travel to Chandler, Arizona and North Phoenix.
• Proficiency in English, with the ability to read, understand, and create technical documentation.
• 5 years of related experience with a Bachelor's degree; or 3 years experience with a Master's degree; or a PhD without work experience; or equivalent experience.

• Serve as a technical escalation point for FAST systems and subsystems, providing advanced troubleshooting, root cause analysis, and corrective action.
• Partner closely with field service teams and onsite engineers to restore tool performance and minimize customer downtime.
• Collaborate across engineering, product, and manufacturing teams to drive durable solutions and reliability improvements.
• Lead post mortems and standardize solutions that feed Continuous Improvement Plans (CIPs) and future product serviceability.
• Contribute to service readiness, documentation, and knowledge transfer for new products and technology introductions.
• Demonstrate calm, professional leadership in high-pressure customer situations, helping to align stakeholders and drive resolution.

• Employees at KLA are often offered competitive pay with bonuses, a 401(k) match, an employee stock purchase program, and financial perks like student-debt assistance, planning support, and group insurance discounts. Health and lifestyle benefits typically include medical/dental/vision, life and other voluntary coverages, paid time off and holidays, family leave, backup care, wellness rewards, gym discounts, and community-volunteering opportunities. Employees also get strong growth support through tuition reimbursement, KLA’s corporate learning center, education awards, and engineering certification programs.