The Customer Support Engineer (CSE) is responsible for customer service activities related to troubleshooting, diagnosing, and repairing complex capital equipment at customer sites. This role is part of the KLA Services team, which focuses on maintaining high performance and productivity of products through a flexible portfolio of services. CSEs work independently, spending significant time at customer locations, and are accountable for customer satisfaction. They also provide mentorship to less experienced engineers and assist installation teams.

• Associates degree or 3 years of relevant work experience is required.
• Ability to use and understand DVMs, oscilloscopes, flow meters, and other test equipment.
• Must complete ongoing technical training to acquire detailed knowledge of company equipment.
• Good interpersonal and communication skills are necessary to understand customer needs.

• Evaluate, analyze, diagnose, and solve technical equipment problems via various methods.
• Repair system level issues based on technical knowledge and training.
• Prepare field service reports on all support activities.
• Cross train and assist other field service engineers as appropriate.
• Spend at least 50% of time at customer sites and/or cleanroom factory environments.

• Employees at KLA are often offered competitive pay with bonuses, a 401(k) match, an employee stock purchase program, and financial perks like student-debt assistance, planning support, and group insurance discounts. Health and lifestyle benefits typically include medical/dental/vision, life and other voluntary coverages, paid time off and holidays, family leave, backup care, wellness rewards, gym discounts, and community-volunteering opportunities. Employees also get strong growth support through tuition reimbursement, KLA’s corporate learning center, education awards, and engineering certification programs.