The Technical Support Engineer (TSE) role at KLA involves resolving complex technical issues that exceed first-line product support. This position requires both remote troubleshooting and on-site support at customer locations, necessitating deep system knowledge. The TSE will work within the KLA Services team, which focuses on maintaining high performance and productivity of products through various services. The role emphasizes collaboration with engineering and applications teams to develop optimal solutions and improve processes.

• 5 years of related experience with a Bachelor's degree, or 3 years of experience with a Master's degree, or a PhD without work experience, or equivalent experience.
• Strong understanding of mechanical, electrical, and electrochemistry domains.

• Independently resolve advanced system-level issues in mechanical, electrical, and electrochemistry domains.
• Detail system problems and coordinate with the service organization to drive resolution.
• Collaborate with Applications and Engineering teams to determine optimal solutions.
• Host and drive Service Alert Meetings (SAM) to address critical service issues.
• Document technical findings and problem-solving processes in 8D format postmortem reports.
• Support Continuous Improvement Projects (CIP) and contribute to procedural enhancements.
• Develop and refine Best Known Methods (BKMs) and training materials.
• Act as a technical liaison for new product development initiatives.
• Assist with system installations and upgrades, ensuring smooth deployment and integration.

• Employees at KLA are often offered competitive pay with bonuses, a 401(k) match, an employee stock purchase program, and financial perks like student-debt assistance, planning support, and group insurance discounts. Health and lifestyle benefits typically include medical/dental/vision, life and other voluntary coverages, paid time off and holidays, family leave, backup care, wellness rewards, gym discounts, and community-volunteering opportunities. Employees also get strong growth support through tuition reimbursement, KLA’s corporate learning center, education awards, and engineering certification programs.