The System Development Manager will lead critical infrastructure and platform services for Amazon Leo, focusing on scaling and innovating the organization's capabilities. This role involves managing platforms such as ServiceNow, Hex, and digital signage systems, while balancing immediate operational needs with long-term goals. The manager will foster a psychologically safe culture and influence team priorities and business strategies. This position requires a strong technical background and leadership skills to drive process improvements and operational excellence.

• Bachelor's degree in Computer Science, Engineering, Mathematics, or a related field
• 5+ years of managing system or software development teams experience
• 5+ years of systems engineering and operations leadership for an Internet service or leading edge IT organization experience
• 7+ years of relevant hands-on systems engineering and administrative work in networking, storage systems, and operating systems experience
• Experience with AWS platforms, services, and design patterns
• Knowledge of systems engineering fundamentals including networking, storage, and operating systems
• Experience with Agile engineering practices such as Kanban and continuous delivery

• Define resourcing and roles required to meet the team's objectives for ServiceNow, Hex, infrastructure, and digital signage platforms
• Balance immediate operational needs against long-term goals for infrastructure services
• Establish mechanisms to evaluate scope and priority across projects
• Drive cost efficiencies and handle critical issues across all owned platforms
• Proactively mitigate risks before they become roadblocks
• Create scalable long-term mechanisms for process improvement
• Own results and establish mechanisms that audit customer experience, quality, and operational performance
• Manage a team where problems, opportunities, and strategies may not be fully defined
• Communicate clearly and concisely in verbal and written formats
• Influence team priorities and business strategy
• Lead recruitment efforts by attracting and hiring bar-raising talent
• Remove bottlenecks and create best practices for process improvements and operational excellence

• Employees at Amazon are often offered comprehensive health benefits—including multiple medical plan options (no pre-existing condition exclusions, 100% covered in-network preventive care), dental and vision plans, a 24/7 medical advice line from day one, expert second-opinion services, and broad mental-health support with several free counseling sessions (including pediatric). Financial wellness typically includes a 401(k) with company match (up to 2%), Restricted Stock Units (equity), FSAs, an emergency savings program, product and partner discounts, and even college-savings and home-purchase programs. Overall, the package is designed to support employees and their families’ health, finances, and day-to-day life.