Amazon Prime Air is seeking a Product Support Engineering Service Engineer to enhance the reliability of ultra-fast drone delivery operations. This role involves collaborating with design engineering and operations teams to investigate system performance issues and implement improvements. The successful candidate will leverage data-driven insights to optimize drone system metrics and enhance customer experience. Strong technical communication skills and a background in systems engineering are essential for success in this position.

• Bachelor's degree in a STEM discipline
• Experience in systems engineering
• Experience participating in or leading technical collaborations across diverse groups
• Experience with Amazon fulfillment network system architecture
• Experience analyzing dependencies, tradeoffs, and sensitivities across multi-disciplinary systems

• Investigate drone system performance for anomalies and deliver solutions to operations and maintenance team escalations.
• Lead cross-functional system investigations with engineering, maintenance, and operations teams to optimize drone system performance metrics.
• Drive continuous improvement initiatives using data-driven insights to establish benchmark standards and reduce operational burdens.
• Develop and maintain documentation for technical procedures.
• Deliver measurable system behavior improvements based on data analysis that impacts customer experience.
• Communicate effectively across all organizational levels, presenting strategies and results to senior leadership and operational partners.

• Employees at Amazon are often offered comprehensive health benefits—including multiple medical plan options (no pre-existing condition exclusions, 100% covered in-network preventive care), dental and vision plans, a 24/7 medical advice line from day one, expert second-opinion services, and broad mental-health support with several free counseling sessions (including pediatric). Financial wellness typically includes a 401(k) with company match (up to 2%), Restricted Stock Units (equity), FSAs, an emergency savings program, product and partner discounts, and even college-savings and home-purchase programs. Overall, the package is designed to support employees and their families’ health, finances, and day-to-day life.