Amazon Prime Air is seeking a Product Support Engineering Service Engineer to enhance the reliability of drone delivery operations. This role involves collaborating with design engineering and operations teams to identify and implement system improvements. The successful candidate will leverage data-driven insights to optimize performance and address engineering challenges. Strong communication skills and a solid understanding of cross-functional engineering principles are essential for success in this position.

• Experience in automating, deploying, and supporting infrastructure
• Experience programming with at least one modern language such as Python, Ruby, Golang, Java, C++, C#, or Rust
• Experience with distributed operational health and performance monitoring systems
• Experience with CI/CD pipeline build processes
• Experience in operational excellence, continuous improvement, or process improvement roles
• Experience in system design

• Investigate drone system performance for anomalies and deliver solutions to operations and maintenance team escalations.
• Lead cross-functional system investigations with engineering, maintenance, and operations teams to optimize drone system performance metrics.
• Drive continuous improvement initiatives using data-driven insights to establish benchmark standards and reduce operational burdens.
• Develop and maintain documentation for technical procedures.
• Deliver measurable system behavior improvements based on data analysis that impacts customer experience.
• Communicate effectively across all organizational levels, presenting strategies and results to senior leadership and operational partners.

• Employees at Amazon are often offered comprehensive health benefits—including multiple medical plan options (no pre-existing condition exclusions, 100% covered in-network preventive care), dental and vision plans, a 24/7 medical advice line from day one, expert second-opinion services, and broad mental-health support with several free counseling sessions (including pediatric). Financial wellness typically includes a 401(k) with company match (up to 2%), Restricted Stock Units (equity), FSAs, an emergency savings program, product and partner discounts, and even college-savings and home-purchase programs. Overall, the package is designed to support employees and their families’ health, finances, and day-to-day life.