The FaST CS-Tech team focuses on enhancing customer service support and automation for online fashion retailers, Shopbop and Zappos. As part of Amazon, the team utilizes advanced technology to improve customer experiences throughout their journey. The role involves building critical services and AI workflows that directly impact customers and customer service agents. Team members are encouraged to mentor others and contribute to a positive, inclusive culture while working on innovative solutions.

• 3+ years of non-internship professional software development experience
• 2+ years of non-internship design or architecture experience of new and existing systems
• Experience programming with at least one software programming language
• Bachelor's degree in computer science or equivalent
• 3+ years of full software development life cycle experience

• Build, provision, and test a variety of APIs and services with a focus on server-side work
• Use AI tools to augment work and build AI agents for customer service scenarios
• Scope projects, complete design, and build systems for launch
• Provide feedback on code reviews and assist teammates in unblocking their tasks
• Participate in meetings to discuss initiatives and process improvements

• Employees at Amazon are often offered comprehensive health benefits—including multiple medical plan options (no pre-existing condition exclusions, 100% covered in-network preventive care), dental and vision plans, a 24/7 medical advice line from day one, expert second-opinion services, and broad mental-health support with several free counseling sessions (including pediatric). Financial wellness typically includes a 401(k) with company match (up to 2%), Restricted Stock Units (equity), FSAs, an emergency savings program, product and partner discounts, and even college-savings and home-purchase programs. Overall, the package is designed to support employees and their families’ health, finances, and day-to-day life.