The ServiceNow App Dev Engineer will be a key member of the OpsTech Solutions application development team, focusing on IT service delivery and customer experience. This role involves collaborating with various teams to optimize IT services and drive tooling and process improvements. The ideal candidate will possess strong problem-solving skills and be comfortable with core application administration, workflow creation, and process automation. The position requires effective communication with both technical and non-technical teams in a fast-paced, hyper-growth environment.

• Bachelor's degree in Information Technology, Management Information Systems, Computer Science, Business, or equivalent work experience.
• Certified ServiceNow Administrator (CSA) or other ServiceNow certification is required.
• 5+ years of direct experience with the ServiceNow platform as an administrator, developer, and/or comparable role.
• 5+ years of direct experience working with customers to understand requirements and implement IT solutions.
• 5+ years of experience in multiple areas of technology, including application administration, configuration, and/or data services.
• Proven experience with Agile scrum/Kanban methodology.
• Experience with JavaScript, Perl, or PHP is strongly preferred.
• Experience customizing or developing reports from relational databases.
• Experience with web service integrations using REST, SOAP, etc.
• ITIL Foundation certified or related experience preferred.
• Experience with the full ServiceNow implementation cycle is preferred.

• Perform technical administration and maintenance of ServiceNow IT Business Management.
• Partner with cross-functional teams to build enhancements and integrations that scale.
• Create ServiceNow workflows and business rules for service improvements.
• Interface with ServiceNow for all operational requests, issues, and planning.
• Lead ServiceNow release upgrades including technical and stakeholder management activities.
• Work closely with Software Development Engineers to coordinate system updates, patches, and configuration changes.
• Provide user training related to ServiceNow processes, policies, and procedures.
• Mentor team members on project planning, design, and estimating activities in ServiceNow IT Business Management.

• Employees at Amazon are often offered comprehensive health benefits—including multiple medical plan options (no pre-existing condition exclusions, 100% covered in-network preventive care), dental and vision plans, a 24/7 medical advice line from day one, expert second-opinion services, and broad mental-health support with several free counseling sessions (including pediatric). Financial wellness typically includes a 401(k) with company match (up to 2%), Restricted Stock Units (equity), FSAs, an emergency savings program, product and partner discounts, and even college-savings and home-purchase programs. Overall, the package is designed to support employees and their families’ health, finances, and day-to-day life.