The ServiceNow App Dev Engineer will be part of the OpsTech Solutions application development team, focusing on IT service delivery and customer experience. This role requires collaboration with various teams to enhance the ServiceNow platform through administration, maintenance, and development. The ideal candidate will possess strong problem-solving skills and be comfortable working with both technical and non-technical teams. The position demands flexibility and adaptability in a fast-paced environment.

• Bachelor's degree in Computer Science, Electrical Engineering, Computer Engineering or a related discipline or equivalent.
• Certified ServiceNow Administrator (CSA) or other ServiceNow certification is required.
• 5+ years of direct experience with the ServiceNow platform as an administrator, developer and/or comparable role.
• 5+ years direct experience working with customers to understand requirements and implementing information technology solutions/initiatives.
• 5+ years experience in multiple areas of technology, including application administration, configuration, and/or data services.
• Experience working on ServiceNow platform maintenance and optimization activities, such as release management and page load time latency improvement.
• Proven experience with Agile scrum/Kanban methodology.
• Experience with JavaScript, Perl or PHP is strongly preferred.
• Experience customizing or developing reports from data residing in relational databases.
• Experience with web service integrations using REST, SOAP, etc.
• ITIL Foundation certified or related experience preferred.
• ServiceNow full implementation cycle preferred.

• Perform technical administration and maintenance of ServiceNow IT Business Management.
• Identify platform level optimization opportunities to improve overall user experience.
• Partner with cross-functional teams to build enhancements and integrations that scale.
• Create ServiceNow workflows and business rules for service improvements.
• Interface with ServiceNow for all operational requests, issues, and planning.
• Lead ServiceNow release upgrades including technical and stakeholder management activities.
• Work closely with Software Development Engineers to coordinate system updates, patches, and configuration changes.
• Provide user training related to ServiceNow processes, policies, and procedures.
• Mentor team members on project planning, design, and estimating activities in ServiceNow IT Business Management.

• Employees at Amazon are often offered comprehensive health benefits—including multiple medical plan options (no pre-existing condition exclusions, 100% covered in-network preventive care), dental and vision plans, a 24/7 medical advice line from day one, expert second-opinion services, and broad mental-health support with several free counseling sessions (including pediatric). Financial wellness typically includes a 401(k) with company match (up to 2%), Restricted Stock Units (equity), FSAs, an emergency savings program, product and partner discounts, and even college-savings and home-purchase programs. Overall, the package is designed to support employees and their families’ health, finances, and day-to-day life.