This role involves helping U.S. Intelligence Community and Defense agencies implement innovative cloud computing solutions using AWS technologies. You will work alongside experienced engineers and technical managers while developing your skills in a supportive environment. The position requires an active TS/SCI security clearance with polygraph and focuses on operational scalability and troubleshooting within AWS's extensive cloud platform. The team values inclusion, mentorship, and work-life balance, aiming to foster a culture of continuous learning and growth.

• High school diploma or equivalent, or A+ or CND or Network+ or Security+ certification.
• 1+ years of Linux systems administration experience.
• 1+ years of technical troubleshooting or support experience.
• 1+ years of networking experience.
• Current, active US Government Security Clearance of TS/SCI with Polygraph.
• Experience with distributed systems at scale.
• Experience with service-oriented architecture and web services.
• Experience with systems administration on either Linux/UNIX or Windows operating systems.

• Design and build the operational scalability that sustains the platform's growth.
• Measure success and ensure visibility of outcomes.
• Participate in deep-dive troubleshooting and technical post-mortem discussions.
• Consult with top engineers at Amazon to address customer issues.
• Investigate metrics and trends to identify root causes of problems.
• Become an expert in AWS Services platform diagnosis, response, measurement, and automation.

• Employees at Amazon are often offered comprehensive health benefits—including multiple medical plan options (no pre-existing condition exclusions, 100% covered in-network preventive care), dental and vision plans, a 24/7 medical advice line from day one, expert second-opinion services, and broad mental-health support with several free counseling sessions (including pediatric). Financial wellness typically includes a 401(k) with company match (up to 2%), Restricted Stock Units (equity), FSAs, an emergency savings program, product and partner discounts, and even college-savings and home-purchase programs. Overall, the package is designed to support employees and their families’ health, finances, and day-to-day life.