The Software Support Engineer will be a key member of Marcom's internal tools team, focusing on troubleshooting and user communication. This role involves creating and modifying documentation related to application usage and responding to user inquiries. The engineer will work closely with the development team to provide effective solutions. The position requires a blend of technical skills and a strong desire to thrive in a fast-paced environment.

• 5+ years of relevant work experience
• Proven problem-solving ability and experience identifying root causes from diverse data sources
• Basic coding knowledge of the Ruby on Rails framework
• Proven knowledge of MySQL and Postgres databases
• Bachelor's degree in Computer Science or a technical degree
• Excellent follow-through, organizational ability, and flexibility in a dynamic environment
• Strong desire to work in a fast-paced environment with multiple releases a week
• Excellent analytical and problem-solving skills
• Firm understanding of security best practices and vulnerabilities
• Experience with monitoring tools such as Splunk

• Troubleshoot issues and communicate effectively with users and stakeholders
• Create, review, and modify documentation for application usage
• Respond to user questions and provide solutions in collaboration with the development team
• Take an active role in defining and evolving standard practices and procedures

• Employees at Apple are often offered comprehensive benefits that support physical and mental well-being—flexible medical plans, confidential counseling, onsite wellness centers at major campuses, and resources for fitness and daily life. Families typically receive fertility support, paid parental leave with gradual return, caregiving leave, and dependent-care guidance, while financial perks commonly include stock grants (with purchase discounts), 401(k) matching, and income-protection coverage. Employees also see robust time off, Apple University learning and tuition reimbursement, donation matching and paid volunteer hours, and deep product and partner discounts.