Join Apple's Customer Systems team as an Engineering Program Manager, where you will focus on building CRM solutions that enhance customer interactions. This role requires a unique perspective and a strong understanding of program management, particularly in the Contact Center domain. You will collaborate with various teams to develop innovative solutions that improve customer experiences. The ideal candidate will have a blend of technical fluency and leadership skills to guide geographically dispersed teams.

• 8-12 years of experience in technical program or project management
• 5 years minimum experience in the Contact Center domain
• 2 years minimum working on Gen AI programs and adopting program management in GenAI programs
• Strong technical fluency, able to work directly with engineering teams
• Bachelor's or Master's degree in Computer Science or a related field, or equivalent experience
• Excellent verbal and written communication skills along with strong presentation skills
• Knowledge of visual design tools is a plus
• Sharp analytical mindset

• Collaborate with multiple teams to bring innovative CRM solutions to life
• Empower, mentor, and lead geographically dispersed teams
• Focus on the smallest details to enhance customer experiences
• Engage with customers to understand their needs and provide effective solutions

• Employees at Apple are often offered comprehensive benefits that support physical and mental well-being—flexible medical plans, confidential counseling, onsite wellness centers at major campuses, and resources for fitness and daily life. Families typically receive fertility support, paid parental leave with gradual return, caregiving leave, and dependent-care guidance, while financial perks commonly include stock grants (with purchase discounts), 401(k) matching, and income-protection coverage. Employees also see robust time off, Apple University learning and tuition reimbursement, donation matching and paid volunteer hours, and deep product and partner discounts.