JobsSoftware Engineering Manager, Triage Services and Infrastructure
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Software Engineering Manager, Triage Services and Infrastructure

Apple

Location

Cupertino, CA

Type

Full-time

Posted

5/5/2026

Compensation

Not listed

Undergraduate with 2+ Years of Experience
Approval 98.9%·Filings 5,543·New hires 2,691·
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·FY 2025

Job description

The Core OS team is looking for an engineering manager to lead efforts in enhancing the reliability of Apple's operating systems. This role involves managing a team that focuses on detecting and analyzing kernel panics and low-level crashes across all Apple platforms. The manager will collaborate with various engineering teams to ensure high reliability for over 2 billion active devices. The position emphasizes building automation pipelines and mentoring engineers to improve debugging processes.

Requirements

  • Demonstrated track record of building and scaling high-performing engineering teams
  • Passion for solving challenging technical problems that directly impact millions of users
  • Strong communication skills with the ability to influence technical direction across organizational boundaries
  • Experience managing complex, multi-platform technical initiatives with measurable reliability improvements
  • Strong technical depth in operating system internals
  • BS/MS in Computer Science, Computer Engineering, Electrical Engineering, or equivalent experience
  • Experience applying AI/ML for automated triage and reliability services is preferred
  • Experience with large-scale telemetry systems processing millions of events daily is preferred

Responsibilities

  • Lead a team of engineers triaging kernel panics and critical system-level issues across all Apple platforms.
  • Build intelligent automation pipelines that analyze, group, and prioritize failure signatures based on their reliability impact.
  • Mentor engineers to design and develop advanced systems diagnostic and at-scale debug services.
  • Develop telemetry-based dashboards to monitor at-scale panic/crash triage and analysis services.
  • Collaborate with Core OS, Hardware, Silicon, and other engineering teams to improve debuggability and automation of triage and debug workflows.

Benefits

  • Employees at Apple are often offered comprehensive benefits that support physical and mental well-being—flexible medical plans, confidential counseling, onsite wellness centers at major campuses, and resources for fitness and daily life. Families typically receive fertility support, paid parental leave with gradual return, caregiving leave, and dependent-care guidance, while financial perks commonly include stock grants (with purchase discounts), 401(k) matching, and income-protection coverage. Employees also see robust time off, Apple University learning and tuition reimbursement, donation matching and paid volunteer hours, and deep product and partner discounts.

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