This role is an extraordinary opportunity for a hardworking support engineer to join a distributed team supporting the Apple Online Store, a multi-channel elite eCommerce platform. The position requires deep technical knowledge of the eCommerce platform to provide support to business and core engineering teams. Strong people skills and excellent communication abilities are essential for distilling complex technical topics into understandable terms. The support engineering team will also play a key role in defining and evolving standard practices and procedures.

• 3+ years of software engineering or application support experience in a large-scale environment
• Coding knowledge in Java, Scala, or frameworks related to Java
• Strong knowledge of PL/SQL
• BS degree in Computer Science or related field or equivalent experience
• Strong problem-solving and critical thinking skills
• Skills and experience in monitoring, alerting, fault analysis, and automation
• Knowledge of NoSQL databases and Unix Shell Scripting
• Working experience on cloud infrastructure, such as AWS, and experience with Splunk or any other APM tool

• Provide technical support to business and core engineering teams
• Distill complex technical topics into easy-to-understand terms for non-experts
• Take an active role in the definition and evolution of standard practices and procedures
• Drive triage of critical issues with multiple technical and business teams
• Maintain excellent follow-through and organizational ability in a dynamic environment

• Employees at Apple are often offered comprehensive benefits that support physical and mental well-being—flexible medical plans, confidential counseling, onsite wellness centers at major campuses, and resources for fitness and daily life. Families typically receive fertility support, paid parental leave with gradual return, caregiving leave, and dependent-care guidance, while financial perks commonly include stock grants (with purchase discounts), 401(k) matching, and income-protection coverage. Employees also see robust time off, Apple University learning and tuition reimbursement, donation matching and paid volunteer hours, and deep product and partner discounts.