The Technical Solutions Engineer role at Google focuses on resolving complex customer issues and providing technical advocacy within Google Cloud. The position requires a strong background in system-level analysis and troubleshooting, along with coding skills in multiple programming languages. This role involves collaborating with internal teams to improve product offerings based on customer feedback. The engineer will also develop tools and scripts to enhance issue diagnosis and empower customers.

• Bachelor’s degree in Computer Science, Engineering, Mathematics or a related field and 5 years of progressive experience in a Technical Solutions Engineer-related occupation.
• Alternatively, a Master’s degree in the same fields with 3 years of relevant experience is acceptable.
• 3 years of experience in system-level analysis of interrelated technical components.
• Experience in customer technical advocacy or issue management.
• Proficiency in reading, writing, and debugging code in Python, Java, C/C++, JavaScript, or .NET.
• Knowledge of troubleshooting networking fundamentals including TCP/IP or Load Balancing.
• Experience in Linux or Unix system and network administration.

• Resolve complex customer issues by troubleshooting production deployments and handling technical escalations.
• Investigate and determine the root cause of reported problems through advanced debugging and data analysis.
• Advocate for customer needs with Product and Engineering teams to improve products and documentation.
• Serve as a subject matter expert for internal stakeholders to help overcome technical deployment obstacles.
• Develop scripts, tools, and self-service solutions to accelerate issue diagnosis.
• Collaborate with a global team to deliver continuous 24/7 support.

• Employees at Google are often offered benefits like comprehensive health insurance, 401(k) matching, and flexible work arrangements, among other benefits.