The Senior Software Triage & Automation Engineer will join the Apple Service Engineering team to drive innovation and enhance user experiences through technology. This role focuses on debugging, analyzing, and triaging complex software issues across iOS, macOS, and cloud-based components. The engineer will leverage programming skills and automation tools to streamline issue resolution processes. The position requires strong analytical abilities and effective communication to collaborate with development teams and leadership.

• 5+ years of professional experience in software development, debugging, or triage engineering.
• Strong hands-on experience with iOS/macOS internals, frameworks, and system-level components.
• Proficiency in at least one C-type programming language (C, C++, Objective-C, Swift).
• Strong Python experience for building automation tools, data analysis pipelines, and scripting workflows.
• Bachelor's or Master's degree in Computer Science, Computer Engineering, or equivalent experience.

• Analyze and triage complex software issues, crashes, and performance bottlenecks.
• Design systems to automate triaging processes and expedite issue resolution.
• Provide updates to leadership and guidance to development teams regarding incoming issues.
• Utilize log analysis tools, crash reporting frameworks, and debuggers for effective troubleshooting.
• Reduce manual work through strategic automation initiatives.

• Employees at Apple are often offered comprehensive benefits that support physical and mental well-being—flexible medical plans, confidential counseling, onsite wellness centers at major campuses, and resources for fitness and daily life. Families typically receive fertility support, paid parental leave with gradual return, caregiving leave, and dependent-care guidance, while financial perks commonly include stock grants (with purchase discounts), 401(k) matching, and income-protection coverage. Employees also see robust time off, Apple University learning and tuition reimbursement, donation matching and paid volunteer hours, and deep product and partner discounts.