The IS&T Retail Field Leader is a technology expert responsible for supporting Apple Retail Stores and enhancing their technological health. This role involves engaging with store teams, providing education, and developing long-term solutions. The Field Leader operates within the IS&T Retail Engineering Operations & Support team, which ensures the smooth operation of both in-store and online experiences. The position requires travel to various retail locations and the ability to work flexible hours, including weekends and holidays.

• Bachelor's degree or equivalent relevant work experience
• Demonstrated experience with Retail Store environment and the supporting retail IT systems
• Experience using Apple products and operating systems such as Macs, iOS devices, Apple Watch, and Apple TV
• Strong troubleshooting and problem solving skills
• Candidates must be able to travel up to 75% as required
• Ability to work variable hours including weekends and holidays at times
• Apple Retail leadership experience
• Excellent written/verbal communication and presentation skills
• Experience working independently and collaboratively with global teams
• Proven time management and prioritization abilities
• Flexibility to engage with technical leaders, business executives, store teams, and third-party vendors
• General knowledge of wireless technology and network infrastructure
• Comfort with technologies, hardware, software, and systems critical to supporting retail stores

• Provide support, education, and long-term enhancements to retail teams
• Engage and provide leadership to stores through in-person and virtual efforts
• Support store teams, expansion efforts, and store escalations
• Mentor store teams and ensure the technological health of all Retail Stores
• Collaborate with IS&T and Retail Engineering to develop the right tools for store teams

• Employees at Apple are often offered comprehensive benefits that support physical and mental well-being—flexible medical plans, confidential counseling, onsite wellness centers at major campuses, and resources for fitness and daily life. Families typically receive fertility support, paid parental leave with gradual return, caregiving leave, and dependent-care guidance, while financial perks commonly include stock grants (with purchase discounts), 401(k) matching, and income-protection coverage. Employees also see robust time off, Apple University learning and tuition reimbursement, donation matching and paid volunteer hours, and deep product and partner discounts.