The Device Services Infrastructure team is looking for a senior operations engineer to enhance the management of a large fleet of Apple devices used in automated testing for various Apple platforms. This role involves leading cross-functional initiatives to improve device management, tracking, testing, and scaling across multiple lab sites. The ideal candidate will bridge the gap between lab operations and software services to drive efficiency and reliability. A strong focus on problem-solving and strategic leadership is essential in this fast-paced environment.

• 8+ years of experience in technical operations, systems integration, or large-scale lab/test environments
• Strong understanding of operational workflows from device provisioning and tracking to testing and decommissioning
• Demonstrated ability to lead ambiguous, cross-functional projects with minimal oversight
• Experience with scripting or automation tools such as Python, Bash, or Ansible
• Communication and project management skills across technical and operational audiences
• Experience with software services, automation infrastructure, or device farm environments
• Familiarity with continuous integration test systems
• Experience supporting teams with multiple geographic sites
• Knowledge of hardware lifecycle management and inventory tracking systems
• Experience with macOS, iOS, and other Apple platforms
• Creative thinker and strong problem solver with meticulous attention to detail

• Lead initiatives to improve device management and tracking across lab sites
• Collaborate with automation systems and software services teams to enhance operational efficiency
• Manage multiple concurrent projects in a fast-paced environment
• Drive strategic change within the lab ecosystem
• Ensure reliability and visibility in device testing processes

• Employees at Apple are often offered comprehensive benefits that support physical and mental well-being—flexible medical plans, confidential counseling, onsite wellness centers at major campuses, and resources for fitness and daily life. Families typically receive fertility support, paid parental leave with gradual return, caregiving leave, and dependent-care guidance, while financial perks commonly include stock grants (with purchase discounts), 401(k) matching, and income-protection coverage. Employees also see robust time off, Apple University learning and tuition reimbursement, donation matching and paid volunteer hours, and deep product and partner discounts.