The Senior Customer and Partner Solutions Engineer role at Google focuses on driving the global adoption of next-generation communication technologies, specifically the Rich Communication Services (RCS) for business platform. As part of the Android and Business Communication Partner Engineering team, the engineer will transform traditional communication into a conversational platform, enabling businesses to connect with customers through native carrier messaging apps. This position requires a blend of technical expertise and customer engagement skills to support partners and enterprise clients. The role also involves mentoring junior team members and managing executive-level stakeholder interactions.

• Bachelor’s degree in engineering, computer science, a related field, or equivalent practical experience.
• 6 years of experience working with client-side web technologies such as HTML, CSS, JavaScript, or HTTP.
• 6 years of experience coding with one or more programming languages like Java, C/C++, or Python.
• Experience troubleshooting technical issues for internal or external partners or customers.
• Experience as a customer success engineer or developer in the conversational messaging space.

• Write production-level code in languages such as Python and Node.js to build internal tools.
• Support aggregators and messaging providers to maximize technical adoption of RCS capabilities.
• Provide consultation for enterprise clients and develop scalable frameworks for the SMB segment.
• Serve as a subject matter expert for RCS protocols and troubleshoot network and application-layer issues.
• Manage executive-level stakeholder interactions and mentor peers through design reviews.

• Employees at Google are often offered benefits like comprehensive health insurance, 401(k) matching, and flexible work arrangements, among other benefits.