The Robotics Technical Services (RTS) Field Support team is focused on providing critical support for advanced robotics systems within Amazon's fulfillment network. This role acts as a vital link between on-site technicians and engineering teams, ensuring optimal performance and reliability of robotics technology. The position involves launching new systems, developing maintenance procedures, and driving continuous improvement initiatives. The team is dedicated to transforming customer experiences through innovative robotics solutions.

• 1+ years of technical support experience
• Experience troubleshooting and debugging technical systems
• Experience in agile/scrum or related collaborative workflow, or experience in software development
• Experience communicating with customers, technical, regulatory, business teams, and management to collect requirements, describe product features, and technical designs
• Bachelor's degree in Mechanical or Electrical Engineering or a related field

• Provide on-site support for new product implementations, upgrades, hardware audits, and troubleshooting for advanced robotics systems.
• Partner with site-level RME teams to maximize advanced robotics system performance.
• Identify, analyze, and resolve mechanical and system issues across the RTS product suite.
• Design and implement electro-mechanical tools, fixtures, and diagnostic solutions to minimize troubleshooting and machine downtime.
• Develop and implement proactive monitoring tools to measure safety, reliability, and performance of advanced robotics systems.
• Create escalation processes, standard operating procedures, and preventative maintenance protocols for the RTS product suite.
• Design and lead training sessions and develop training content for on-site RME teams.
• Develop and implement spare parts management systems and processes.
• Produce performance reports and provide 'voice of the customer' feedback to development and support teams.
• Travel up to 50% as required.

• Employees at Amazon are often offered comprehensive health benefits—including multiple medical plan options (no pre-existing condition exclusions, 100% covered in-network preventive care), dental and vision plans, a 24/7 medical advice line from day one, expert second-opinion services, and broad mental-health support with several free counseling sessions (including pediatric). Financial wellness typically includes a 401(k) with company match (up to 2%), Restricted Stock Units (equity), FSAs, an emergency savings program, product and partner discounts, and even college-savings and home-purchase programs. Overall, the package is designed to support employees and their families’ health, finances, and day-to-day life.