As an Amazon Dedicated Cloud (ADC) Engineer, you will serve as the primary escalation point for Data Center Technicians, focusing on troubleshooting hardware issues and collaborating with internal teams to solve complex problems. This role is part of a diverse team dedicated to maintaining and optimizing AWS services for U.S. Government customers. You will manage operational challenges at scale while promoting a culture of diversity, intellectual curiosity, and problem-solving. The position requires a strong technical background and an active TS/SCI security clearance with polygraph.

• Bachelor's degree in computer science, computer engineering, or related field, or 3+ years of technical work experience
• 2+ years of server hardware troubleshooting and repair experience
• 2+ years of Linux experience
• Knowledge of one or more scripting languages such as Python, Ruby, or Perl
• Current, active US Government Security Clearance of TS/SCI with Polygraph
• 5+ years of technical support experience
• 2+ years of networking and troubleshooting experience
• Experience working in a data center environment including racking and stacking gear and cable management
• 2+ years automating routine tasks using Python, Bash, Ruby, or Perl
• Experience troubleshooting all levels of the OSI model
• Experience with performance and log analysis

• Deep dive into escalated hardware issues and provide clear guidance to Data Center Technicians
• Assess possible systemic issues and work with the owning teams to solve complex problems at scale
• Initiate service improvements in the production environment
• Perform incident response, event management, and blameless Correction of Errors processes
• Automate common tasks and processes
• Work with other engineers to diagnose and resolve customer issues
• Track the health of services and identify and fix problems on complex systems
• Collaborate with leading minds in distributed systems

• Employees at Amazon are often offered comprehensive health benefits—including multiple medical plan options (no pre-existing condition exclusions, 100% covered in-network preventive care), dental and vision plans, a 24/7 medical advice line from day one, expert second-opinion services, and broad mental-health support with several free counseling sessions (including pediatric). Financial wellness typically includes a 401(k) with company match (up to 2%), Restricted Stock Units (equity), FSAs, an emergency savings program, product and partner discounts, and even college-savings and home-purchase programs. Overall, the package is designed to support employees and their families’ health, finances, and day-to-day life.