The IT Support Engineer II role at Amazon Operations Technology Solutions involves using technical knowledge to support and improve technology solutions across various sites. This position requires managing large projects with minimal guidance and resolving customer issues during crises. The team is focused on fostering solutions to operational hurdles while providing exceptional service. Candidates should be self-motivated and eager to expand their technical skills.

• 3+ years of IT client, server, and network service delivery experience
• 4+ years of IT systems or relevant commercial production environment experience
• 4+ years of networking experience, including DNS, DHCP, SSL, OSI Model, and TCP/IP
• 4+ years of Microsoft administration, Linux administration, or Cisco IOS (CLI) experience
• 4+ years of troubleshooting experience in a multi-user high availability environment
• 4+ years of PC repair, troubleshooting, deployment, and liquidation experience
• High school or equivalent diploma
• Ability to carry/lift up to 50 lbs and stand/walk during shifts lasting up to 12 hours
• 3+ years of supporting a Windows server environment experience
• Experience supporting video conference and teleconference equipment

• Troubleshoot difficult IT problems without standard operating procedures.
• Plan and coordinate change management and change management templates.
• Collaborate with internal teams or vendors to execute projects.
• Lead continuous improvement efforts.
• Audit the quality of work performed and provide constructive feedback when necessary.
• Automate manual tasks and create or improve small tools to enhance team operations.
• Serve as the first point of escalation for technical issues.
• Participate in hiring, training, and development of team members.
• Support customers from multiple buildings in the area, as well as remote customers.
• Travel within the local or regional area to support customers.

• Employees at Amazon are often offered comprehensive health benefits—including multiple medical plan options (no pre-existing condition exclusions, 100% covered in-network preventive care), dental and vision plans, a 24/7 medical advice line from day one, expert second-opinion services, and broad mental-health support with several free counseling sessions (including pediatric). Financial wellness typically includes a 401(k) with company match (up to 2%), Restricted Stock Units (equity), FSAs, an emergency savings program, product and partner discounts, and even college-savings and home-purchase programs. Overall, the package is designed to support employees and their families’ health, finances, and day-to-day life.