The Customer Quality Specialist role focuses on ensuring that customer expectations are translated into actionable quality requirements within Cummins' business in El Paso, TX. The specialist will lead the resolution of customer quality issues and drive improvements in customer satisfaction through effective communication and collaboration. This position emphasizes continuous improvement and cross-functional alignment to enhance overall customer quality systems. The role requires a strong customer-focused approach and the ability to leverage digital quality tools.

• A college, university, or equivalent degree is required, preferably in Engineering or a related technical or scientific subject.
• Green Belt Certification is preferred.
• A minimum of 2 years of relevant experience is required.
• This position may require licensing for compliance with export controls or sanctions regulations.

• Translate customer expectations into actionable quality requirements.
• Lead resolution of customer quality issues by driving action plans to closure.
• Use customer-centric metrics to prioritize work and deliver measurable improvements.
• Build and maintain productive external relationships with customers.
• Contribute to ongoing process improvements and identify gaps.
• Champion continuous improvement and Six Sigma initiatives.
• Support execution of Customer Quality strategy and achieve key performance metrics.
• Strengthen cross-functional alignment by coordinating with engineering, supply chain, and operations teams.

• Employees at Cummins are often offered comprehensive benefits that support financial wellness (retirement savings/401(k) or pension options and profit-sharing), health and wellness (medical, dental, life insurance, FSAs), and professional growth through training and tuition reimbursement—sometimes including full education funding. Work-life perks commonly include paid vacation and holidays, parental leave and adoption assistance, flexible work arrangements, inclusion-focused programs, and paid volunteer time to give back to the community.