As a Senior Software Engineer at StubHub, you will focus on redefining the post-purchase experience for customers. You will work on building proactive support flows and transforming communication systems to enhance customer trust and reduce anxiety. The role involves collaborating with product, design, and AI teams to create seamless customer journeys. You will also be responsible for modernizing high-traffic surfaces like MyAccount to improve user experiences.

• Experience in building and shipping high-quality, customer-facing experiences at scale.
• Strong product intuition for post-purchase and trust-critical moments.
• Proven ability to improve latency, reliability, and scalability at scale.
• Experience with modern front-end frameworks such as React, Vue, or Angular.
• Ability to communicate results clearly with data in metrics-driven environments.

• Design step-by-step flows for complex scenarios including orders, replacements, and refunds.
• Own critical post-purchase experiences at scale.
• Partner with Product, Design, and AI teams to iterate quickly.
• Leverage OpenAI, Claude, and internal systems for reliable interactions.
• Use data and experimentation to drive continuous improvement.

• Employees at StubHub may receive benefits such as health coverage, retirement savings options, and other perks typical of large technology and e-commerce companies, supporting both their professional growth and overall well-being.