The Buy-side Order Management System (AIM) Support Specialist role involves providing proactive and knowledgeable support to Bloomberg's sophisticated buy-side clients. The AIM Support team focuses on enhancing client workflows related to portfolio management, trading, compliance, and operations. This position requires a deep understanding of the AIM platform and the ability to troubleshoot issues across the trade lifecycle. The specialist will act as a trusted partner, helping clients optimize their use of the system and navigate complex challenges.

• Minimum 3 years of experience in financial services or financial technology
• Exposure to buy-side workflows, including pre-trade, at-trade, and post-trade processes
• Understanding of order management systems or electronic trading platforms
• Strong analytical and problem-solving skills with high attention to detail
• Excellent communication skills and ability to interact with a range of stakeholders
• Ability to take ownership of issues and drive them through to resolution
• Strong organizational skills and ability to prioritize in a fast-paced environment
• Proficiency in Microsoft Excel and other standard productivity tools

• Build a strong understanding of AIM functionality and client workflows through training and hands-on experience
• Troubleshoot issues across the trade lifecycle, assessing both technical and business impact
• Support clients with questions related to order management, compliance workflows, and trade execution
• Develop deep knowledge of client use cases and share insights across the team
• Foster strong client relationships through product expertise and proactive engagement
• Identify opportunities to improve workflows and introduce best practices
• Collaborate closely with Implementation, Sales, Product, and Engineering teams to enhance the client experience
• Manage client expectations through clear and timely communication, especially during escalations or system issues
• Escalate and advocate for client needs by partnering with Product and Engineering on enhancements

• Bloomberg offers a comprehensive suite of benefits designed to support health, financial stability, and work-life balance.