The Principal Technical Program Manager role within the Microsoft Ads team focuses on leading investigations into marketplace anomalies and ensuring operational excellence. The team, known as the Deviation Detectives, is responsible for monitoring and resolving issues that impact the Microsoft Ads ecosystem. This position requires a blend of technical expertise and strategic leadership to drive outcomes across various teams. The role emphasizes continuous improvement and collaboration to enhance marketplace health and resilience.

• Bachelor's Degree AND 6+ years experience in engineering, product/technical program management, data analysis, or product development OR equivalent experience.
• 3+ years of experience managing cross-functional and/or cross-team projects.
• Ability to meet Microsoft, customer and/or government security screening requirements.

• Lead complex, ambiguous investigations into marketplace deviations by analyzing business performance, advertiser behavior, user signals, and system health metrics.
• Perform advanced data analysis across multiple large-scale data sources to connect disparate signals and generate actionable insights.
• Serve as the technical and operational lead for high-severity marketplace issues, driving structure, clarity, and accountability during live-site events.
• Coordinate end-to-end mitigation of issues by partnering with engineering, product, data science, finance, and business teams globally.
• Drive continuous improvement of marketplace monitoring, anomaly detection, and investigation frameworks.
• Lead deep root-cause analyses and post-incident reviews to ensure learnings translate into durable fixes.
• Influence best practices for incident response, operational rigor, and marketplace health management across teams.
• Participate in an on-call rotation, acting as the primary point of contact during critical marketplace incidents.
• Mentor and guide other individual contributors by sharing investigation approaches and operational best practices.

• Employees at Microsoft are often offered comprehensive, “world-class” benefits—including health and mental-wellness programs, competitive pay with bonuses and stock awards, and retirement/savings options. Time-off and flexibility are common, with generous vacation and holidays, parental and caregiver leave, and flexible work schedules, alongside learning support, employee resource groups, product discounts, and matching-gifts/volunteering programs. Specific benefits can vary by region.