The Associate position at Bain is a technical support role focused on assisting employees with IT-related issues. Responsibilities include troubleshooting hardware and software problems, managing user accounts, and supporting end-user training programs in a collaborative environment.

• Demonstrated interest and aptitude in technology and technical issues
• Strong time management and prioritization skills in a multi-tasking environment
• Ability to work well in a team environment
• Ability to be calm and think clearly under pressure
• Aptitude for analytical problem resolution and troubleshooting skills
• Previous corporate experience preferred
• Experience in a customer service or technical support role

• Serve as the primary contact for IT related problems and issues for Bain employees
• Install, configure, and upgrade software and operating systems
• Investigate, troubleshoot and resolve hardware and software problems on computer systems
• Maintain accurate inventory database, repair log and activity log
• Enforce TSG guidelines and policies
• Manage user accounts and set permissions
• Work with other TSG staff to test new applications and upgrades
• Support end-user training programs

• Employees at Bain are often offered comprehensive health coverage for employees and families, including mental, emotional, and behavioral health resources, with access to counseling, coaching, fitness, and fertility support (varies by location), plus strong financial protection (life, accident, disability; some offices add critical illness), tax-efficient programs, retirement savings, and extras like travel insurance, transportation, and mobile phones. Flexible time off and accommodations include paid holidays, vacation, personal/sick time, part-time/reskilling options, multiple leave paths, and (U.S.) 21 weeks of family leave for all parents; a mentorship-driven culture provides lifecycle career support, training, tuition assistance, and connection to a 19k-member alumni network.