As a member of the OpsTech Solutions application development team for ServiceNow, you will focus on IT service delivery and collaborate with various teams to enhance ITSM and HAM modules. The role requires strong problem-solving skills and the ability to communicate effectively with both technical and non-technical audiences. You will be responsible for the administration, maintenance, and development of the ServiceNow platform. This position is ideal for someone who thrives in a fast-paced, hyper-growth environment and is passionate about optimizing IT services.

• Bachelor's degree in Computer Science, Software Engineering, MIS, or a related field
• 3+ years of direct experience with the ServiceNow platform as an administrator, developer and/or comparable role
• 5+ years direct experience working with customers to understand requirements and implementing information technology solutions
• Certified ServiceNow Administrator (CSA), Certified Application Developer (CAD) or other ServiceNow certification is required
• Experience in a test-driven and formal QA development environment
• Experience working in an Agile or Scrum environment
• 6+ years of specific technology domain areas experience
• Experience with REST web services, XML, JSON, or experience in software development
• Experience and certification on ITSM and HAM modules
• Experience with JavaScript is strongly preferred
• ITIL Foundation certified or related experience preferred

• Perform technical administration and maintenance of ServiceNow IT Business Management
• Partner with cross functional teams to build enhancements and integrations that scale
• Create ServiceNow workflows and business rules for service improvements
• Interface with ServiceNow for all operational requests, issues, and planning
• Lead ServiceNow release upgrades including technical and stakeholder management activities
• Work closely with Software Development Engineers to coordinate system updates, patches, and configuration changes
• Provide user training related to ServiceNow processes, policies and procedures
• Mentor team members on project planning, design, and estimating activities in ServiceNow IT Business Management

• Employees at Amazon are often offered comprehensive health benefits—including multiple medical plan options (no pre-existing condition exclusions, 100% covered in-network preventive care), dental and vision plans, a 24/7 medical advice line from day one, expert second-opinion services, and broad mental-health support with several free counseling sessions (including pediatric). Financial wellness typically includes a 401(k) with company match (up to 2%), Restricted Stock Units (equity), FSAs, an emergency savings program, product and partner discounts, and even college-savings and home-purchase programs. Overall, the package is designed to support employees and their families’ health, finances, and day-to-day life.