The role involves supporting the Facility Operations Center at Amazon, which is responsible for 24/7 monitoring of data center infrastructure. The ideal candidate will assist onsite operations teams to ensure optimal customer experience through reliability and attention to detail. This position requires a basic understanding of infrastructure and proficient computer and communication skills. The team plays a crucial role in maintaining safety and operational excellence across AWS data centers.

• 2+ years of technical support experience or a Bachelor's degree in engineering or equivalent.
• 1+ years of customer-facing IT role or physical security systems/infrastructure work experience.
• Current, active US Government Security Clearance of TS/SCI with Polygraph.
• Experience documenting technical customer issues.
• Experience troubleshooting and debugging technical systems.
• 3+ years of experience with Microsoft Office products and applications.
• 3+ years of customer service experience.

• Respond, acknowledge, investigate, and dispatch critical alarms.
• Monitor the facility infrastructure platform.
• Perform change management tasks.
• Create and issue tickets.
• Follow verbal and written directions.
• Maintain an intermediate level of understanding of critical infrastructure.
• Work required shift-work, overtime, and/or rotating schedules to support a 24X7 environment.

• Employees at Amazon are often offered comprehensive health benefits—including multiple medical plan options (no pre-existing condition exclusions, 100% covered in-network preventive care), dental and vision plans, a 24/7 medical advice line from day one, expert second-opinion services, and broad mental-health support with several free counseling sessions (including pediatric). Financial wellness typically includes a 401(k) with company match (up to 2%), Restricted Stock Units (equity), FSAs, an emergency savings program, product and partner discounts, and even college-savings and home-purchase programs. Overall, the package is designed to support employees and their families’ health, finances, and day-to-day life.