The Robotics Technical Services (RTS) Field Support team is focused on providing critical support for advanced robotics systems within Amazon's fulfillment network. In this role, you will act as a liaison between on-site technicians and engineering teams, ensuring optimal performance and reliability of robotics technology. You will be responsible for launching new systems, developing maintenance procedures, and monitoring system performance. The position requires independent judgment and the ability to thrive in a fast-paced, complex environment.

• Experience in agile/scrum or related collaborative workflow
• 4+ years of technical support experience
• Experience troubleshooting and debugging technical systems
• Experience communicating with customers and technical teams to collect requirements
• Bachelor's degree in Mechanical or Electrical Engineering or a related field
• Master's degree in mechanical engineering, electrical engineering, material science, physics or equivalent
• Experience in data science, business analytics, or similar experience in big data environments
• Experience in PLC based controls design, development, implementation and support

• Provide on-site support for new product implementations and troubleshooting for advanced robotics systems
• Partner with site-level RME teams to maximize advanced robotics system performance
• Identify, analyze, and resolve mechanical and system issues across the RTS product suite
• Design and implement electro-mechanical tools and diagnostic solutions to minimize downtime
• Develop and implement proactive monitoring tools for safety and performance of robotics systems
• Create escalation processes and preventative maintenance protocols for the RTS product suite
• Design and lead training sessions for on-site RME teams
• Develop and implement spare parts management systems
• Produce performance reports and provide customer feedback to development teams
• Travel up to 50% as required

• Employees at Amazon are often offered comprehensive health benefits—including multiple medical plan options (no pre-existing condition exclusions, 100% covered in-network preventive care), dental and vision plans, a 24/7 medical advice line from day one, expert second-opinion services, and broad mental-health support with several free counseling sessions (including pediatric). Financial wellness typically includes a 401(k) with company match (up to 2%), Restricted Stock Units (equity), FSAs, an emergency savings program, product and partner discounts, and even college-savings and home-purchase programs. Overall, the package is designed to support employees and their families’ health, finances, and day-to-day life.