The Apple Store Online Readiness Program Manager is responsible for strategizing, planning, and managing the launch of Apple products and programs worldwide. This role focuses on enhancing the customer experience by aligning people, processes, and technologies. The Program Manager acts as the advocate for the customer, representing the voice of Apple Store Online across various partner teams. The position requires a natural leader who can thrive in a dynamic environment while managing strategic online priorities.

• 4+ years of program management experience, managing and delivering strategic initiatives.
• Strong influencing skills to coordinate members from a broad cross-functional team.
• Experience working cross-functionally across multiple levels of a highly matrixed organization.
• English business proficiency.
• BS/BA degree or equivalent work experience.
• MBA or advanced degree is a plus.
• Experience in eCommerce, Internet, or multi-channel environment with relevant technical and business acumen.
• Demonstrated success in influencing strategy and direction through data-driven insights.
• Exceptional communication, storytelling, and presentation skills.
• Demonstrates Apple's values of inclusion and diversity.

• Manage strategic Online priorities through product launch.
• Drive the program-level closed-loop process for better efficiencies and improvements.
• Own and manage the detailed Online plan of record, connecting all workstreams, program timelines, and deliverables.
• Ensure smooth operations of all execution workstreams.
• Manage leadership and partner communications to ensure alignment and clarity.
• Analyze and track new and emerging risks.
• Develop comprehensive risk mitigation and contingency plans.

• Employees at Apple are often offered comprehensive benefits that support physical and mental well-being—flexible medical plans, confidential counseling, onsite wellness centers at major campuses, and resources for fitness and daily life. Families typically receive fertility support, paid parental leave with gradual return, caregiving leave, and dependent-care guidance, while financial perks commonly include stock grants (with purchase discounts), 401(k) matching, and income-protection coverage. Employees also see robust time off, Apple University learning and tuition reimbursement, donation matching and paid volunteer hours, and deep product and partner discounts.