Join Apple's Retail Customer Insights team as a Project Manager, where you will support the global customer feedback survey program operations. This role focuses on maintaining the Net Promoter Program survey infrastructure and ensuring alignment with business goals. You will collaborate with technical and business partners to enhance customer journey understanding and drive continuous improvement. Your contributions will amplify the voice of the customer across Apple Retail, impacting thousands of team members and leaders worldwide.

• 5+ years of project management experience with a focus on continuous improvement and quality.
• Experience contributing to cross-functional initiatives.
• Familiarity with both Waterfall and Agile project management methodologies.
• Excellent written and verbal communication skills.
• Bachelor's Degree or equivalent industry experience.
• Exposure to customer experience and/or retail functions.
• Familiarity with quantitative market research concepts, especially NPS.
• Experience working closely with technical teams, including data engineers.
• Experience with data querying languages such as SQL and data visualization tools.
• Ability to create diagrams and documentation using tools like Miro or Visio.

• Support the operations of the global customer feedback survey program.
• Assist with project execution and ensure smooth daily operations.
• Collaborate with technical and business partners to align surveys with organizational goals.
• Contribute to building, optimizing, and maintaining operational systems for the customer survey program.
• Amplify the voice of the customer to team members and leaders.
• Ensure surveys are in sync with evolving business needs.

• Employees at Apple are often offered comprehensive benefits that support physical and mental well-being—flexible medical plans, confidential counseling, onsite wellness centers at major campuses, and resources for fitness and daily life. Families typically receive fertility support, paid parental leave with gradual return, caregiving leave, and dependent-care guidance, while financial perks commonly include stock grants (with purchase discounts), 401(k) matching, and income-protection coverage. Employees also see robust time off, Apple University learning and tuition reimbursement, donation matching and paid volunteer hours, and deep product and partner discounts.