As a Solutions Engineer for the Content Apps and Partner Engagement team, you will develop technical solutions to assist developers in distributing their apps and games through the Amazon Appstore. This role involves working closely with third-party developers to troubleshoot application development issues related to Android and Amazon mobile SDKs. You will also be responsible for creating documentation and improving the developer experience while collaborating with internal teams. A passion for mobile apps and strong communication skills are essential for success in this position.

• Bachelor's degree in computer science or equivalent.
• 4+ years of technical support experience.
• Experience with programming/scripting languages such as Batch, VB, PowerShell, Java, C#, Chef, Perl, Ruby, and/or PHP.
• 4+ years of software development experience with object-oriented programming languages.
• Knowledge of web services technologies such as SOAP, HTTP, WSDL, XSD, and REST.
• Knowledge of UNIX/Linux operating systems.
• Experience troubleshooting issues and conducting root cause analysis.
• Proven track record in working on enterprise-level large-scale n-tier applications.

• Perform escalation level debugging and troubleshooting for app developers.
• Analyze, solve, and create solutions for developers.
• Develop documentation and other materials to support developers.
• Act as a subject matter expert for Amazon mobile APIs and services.
• Drive projects to improve the Amazon developer experience.
• Provide engineering support for incoming tickets, including extensive troubleshooting and debugging.
• Maintain coding projects primarily in Perl or shell scripts, web technologies, and Java-based projects.
• Read and understand complex application code and make code fixes to resolve support issues.
• Develop tools to aid operations and maintenance.
• Own one or more digital products or components.
• Coordinate customer notifications and workflow follow-ups to maintain service level agreements.
• Collaborate with the engineering team for handing off or taking over active support issues.

• Employees at Amazon are often offered comprehensive health benefits—including multiple medical plan options (no pre-existing condition exclusions, 100% covered in-network preventive care), dental and vision plans, a 24/7 medical advice line from day one, expert second-opinion services, and broad mental-health support with several free counseling sessions (including pediatric). Financial wellness typically includes a 401(k) with company match (up to 2%), Restricted Stock Units (equity), FSAs, an emergency savings program, product and partner discounts, and even college-savings and home-purchase programs. Overall, the package is designed to support employees and their families’ health, finances, and day-to-day life.