The Senior Hardware Product Quality Manager (PQM) role at NVIDIA focuses on enhancing datacenter hardware quality initiatives. This individual contributor position is based in Santa Clara, California, and involves collaboration with both internal and external customers to address quality complaints. The manager will develop technical expertise in NVIDIA's products and coordinate with various teams to ensure effective issue resolution. The role requires strong problem-solving skills and the ability to manage critical incidents efficiently.

• BS or MS degree in electrical engineering, quality, or a related technical field or equivalent experience.
• 8+ years of demonstrated experience in an electronics customer quality role.
• Customer interface experience is critical.
• Ability to quickly comprehend technical details relevant to understanding customer complaints.
• Excellent proficiency with 8D problem solving tools and methods.
• Strong written and oral communication skills.
• Strong social skills with a logical approach to problem solving and good time management.
• Strong organizational and program management skills with experience coordinating across multiple engineering and business teams.
• Proficient in using MS Office software tools, data analytical tools, and email communications.

• Participate in conference calls and face-to-face meetings related to quality on a weekly or monthly basis.
• Track key quality metrics and report regularly to the quality engineering team and internal management.
• Coordinate and participate in customer audits for NVIDIA HQ and contract manufacturers.
• Quickly assimilate technical details in crisis situations to understand critical elements of issues and provide direction.
• Craft customer presentations covering statuses of root cause, risk assessments, corrective actions, preventative actions, and recovery plans for complaints.
• Write and review 8D reports for customer consumption.
• Serve as an issue manager for critical incidents, coordinating across multiple engineering teams to drive timely resolution.
• Constantly drive problem resolution internally by providing leadership and direction.
• Coordinate with internal and external engineering teams to root cause customer quality issues.

• Employees at NVIDIA are often offered comprehensive, day-one benefits—including medical, dental, and vision coverage with HSA support, life and disability insurance, an Employee Assistance Program, and a 401(k) with auto-enrollment. Many roles also have generous time off and holidays, donation matching (up to $10,000), and a wide menu of extras like FSAs, commuter benefits, legal and identity-theft protection, pet insurance, and wellness discounts. Optional programs can include student-loan and home-purchase support, plus family care resources and expert medical services.