The Packaging and Test Account Technical Solutions Engineer at Intel Foundry Services is responsible for leading customer engagements for key Packaging and Test customers. This role focuses on enabling foundry customers to utilize Intel's advanced technology solutions, particularly in Advanced Packaging. The engineer will serve as the primary interface between customers and Intel, ensuring effective communication and alignment throughout the engagement process. Collaboration with cross-functional teams is essential to influence product and technology roadmaps and drive commitment to execution.

• Experience in Semiconductor Packaging
• Strong communication, project management, and customer-facing skills
• Ability to operate across both technical and operations discussions
• Problem-solving and analytical thinking skills
• Ability to explain complex technical concepts clearly
• Willingness to travel
• Bachelor's or Master's Degree in Electrical Engineering, Materials Science, Mechanical Engineering, Chemical Engineering, or related field
• 10+ years of industry experience
• 5+ years in Semiconductor Packaging, Assembly/Test, Backend Manufacturing, Operations, Product Engineering, or customer-facing engineering

• Own the end-to-end customer relationship as the primary interface between the customer and Intel.
• Work directly with customers to understand packaging challenges and provide technical consultation.
• Engage expert stakeholders across Intel Foundry to ensure customers have access to information.
• Collaborate with cross-functional teams to provide feedback that influences product and technology roadmaps.
• Lead and coordinate all internal Intel interactions related to the customer account.
• Develop and maintain the Statement of Work documenting customer requirements and Intel commitments.
• Manage the full customer engagement lifecycle from initial design award through high volume manufacturing.
• Track and drive closure of customer commitments, action items, and escalations.
• Monitor milestones, risks, dependencies, and change requests.
• Drive resolution of issues affecting qualification and delivery.
• Provide clear status reports to both customers and leadership.
• Serve as the Voice of the Customer inside Intel Foundry.

• Intel offers a comprehensive benefits package including competitive pay, stock programs, healthcare coverage, retirement plans, paid time off, parental leave, and programs supporting employee wellbeing and professional development.