This position is part of the KLA Services team, which focuses on maintaining the high performance and productivity of KLA's products through a flexible portfolio of services. The role requires hands-on skills related to the repair of complex Electro Mechanical capital equipment. The technician will work closely with customers to ensure their equipment operates efficiently and effectively. This position involves both on-site and office work, with a focus on problem diagnosis and resolution.

• Master's Level Degree and 0 years related work experience or Bachelor's Level Degree and 2 years related work experience.

• Evaluate, analyze, diagnose, and troubleshoot technical equipment problems via telephone or at customer sites.
• Repair system level problems at customer sites that have multiple causes and for which no standard procedures exist.
• Represent the company to the customer and ensure customer satisfaction with service.
• Assure operational quality of system equipment and coordinate actions with customers to minimize downtime.
• Provide assistance to Installation Engineers in resolving problems.
• Prepare field service reports on customer support activity and document recurring problems.
• Build positive relationships with customers and increase customer satisfaction by resolving complex requests and issues.
• Contribute to the capturing, re-use, collaboration, and improvement of knowledge using available systems.
• Develop and handle return materials authorization (RMA) processes for customer returns, exchanges, and repairs.
• Execute technical critical issues with detailed problem statements and collaborate with the system engineering technical team.

• Employees at KLA are often offered competitive pay with bonuses, a 401(k) match, an employee stock purchase program, and financial perks like student-debt assistance, planning support, and group insurance discounts. Health and lifestyle benefits typically include medical/dental/vision, life and other voluntary coverages, paid time off and holidays, family leave, backup care, wellness rewards, gym discounts, and community-volunteering opportunities. Employees also get strong growth support through tuition reimbursement, KLA’s corporate learning center, education awards, and engineering certification programs.