The Customer Service Engineer (CSE) role at KLA involves providing technical support and repair services for complex capital equipment at customer sites, particularly for Micron Technology, Inc. in Boise, ID. The CSE is responsible for ensuring customer satisfaction and operational quality while maintaining strong relationships with customers and internal teams. This position requires excellent troubleshooting skills and proficiency in working with electro-mechanical equipment in a cleanroom environment. The CSE will also assist in training and guiding less experienced engineers.

• Bachelor's Level Degree and 0 years related work experience.
• Understanding of and ability to troubleshoot problems in software and electronics, optics, mechanical, electro-mechanical and electro-optical systems.
• Good interpersonal and communication skills to understand customer needs.
• Ability to work under pressure and stringent timelines.

• Provide customer service support for a variety of advanced KLA products.
• Maintain excellent working relationships with customers, CSEs, applications engineers, technical support, and sales teams.
• Evaluate, analyze, diagnose, and troubleshoot technical equipment problems at customer sites.
• Maintain Preventive Maintenance schedule on KLA tools at customer sites and execute on all PMs per the schedule.
• Repair and update equipment at customer sites, including system level problems.
• Prepare Field Service Reports on customer support activity and provide documentation to other supporting functions.
• Cross-train and assist other field service engineers as needed.
• Provide first level Applications support.
• Conduct customer orientation and technical training on all aspects of equipment maintenance support.

• Employees at KLA are often offered competitive pay with bonuses, a 401(k) match, an employee stock purchase program, and financial perks like student-debt assistance, planning support, and group insurance discounts. Health and lifestyle benefits typically include medical/dental/vision, life and other voluntary coverages, paid time off and holidays, family leave, backup care, wellness rewards, gym discounts, and community-volunteering opportunities. Employees also get strong growth support through tuition reimbursement, KLA’s corporate learning center, education awards, and engineering certification programs.