The Customer Support Engineer (CSE) is responsible for repairing, troubleshooting, diagnosing, and updating complex capital equipment at customer sites. This role is part of the KLA Services team, which focuses on maintaining high performance and productivity of products through a flexible portfolio of services. The CSE ensures customer satisfaction and operational quality of system equipment while managing parts inventory and administrative tasks. The position requires independent work with occasional guidance from management and involves significant customer interaction.

• High School diploma with at least 1-3 years of relevant work experience
• Excellent oral and written communication skills
• Motivated, dedicated, and dependable
• Ability to work as a team performer and willingness to travel
• Good troubleshooting skills

• Evaluate, analyze, diagnose, and troubleshoot technical equipment problems via telephone or at customer sites.
• Ensure equipment enhances customer production.
• Repair and modify equipment at customer facilities.
• Prepare field service reports on customer support activity.
• Prepare quotes for customers based on labor, travel expenses, and parts needed.
• Cross train and assist other field service engineers as appropriate.
• Provide guidance and technical assistance to Installation Engineers on installations at customer sites.

• Employees at KLA are often offered competitive pay with bonuses, a 401(k) match, an employee stock purchase program, and financial perks like student-debt assistance, planning support, and group insurance discounts. Health and lifestyle benefits typically include medical/dental/vision, life and other voluntary coverages, paid time off and holidays, family leave, backup care, wellness rewards, gym discounts, and community-volunteering opportunities. Employees also get strong growth support through tuition reimbursement, KLA’s corporate learning center, education awards, and engineering certification programs.