The Service Product Engineer role at KLA involves improving sophisticated semiconductor optical systems and supporting service teams. This position is part of a highly skilled team focused on developing cutting-edge products that advance the semiconductor industry. The engineer will work closely with product engineering and service teams globally, gaining in-depth knowledge of advanced systems. The role emphasizes collaboration, technical training, and proactive service quality improvements.

• Master's Level Degree and 0 years related work experience; Bachelor's Level Degree and related work experience of 2 years; or equivalent work experience.
• Experience in the semiconductor industry is preferred.
• Strong experience working with high-vacuum systems.
• Hands-on troubleshooting expertise with electrical and mechanical equipment.
• Proficiency with software simulation tools.
• Strong analytic and data analysis skills.
• Excellent oral and written communication skills.

• Assess products for design reliability, stability, and serviceability.
• Participate in the development and testing of system diagnostics and specifications validation.
• Facilitate information transfer between design engineers, manufacturing engineers, and field service teams.
• Capture and analyze data from systems at remote customer sites to identify issues.
• Develop and detail technical service procedures.
• Train support personnel, including tech support and customer support engineers.
• Respond to unresolved technical system performance issues with action plans.
• Write technical reports to communicate issues and recommendations.
• Champion service initiatives to improve service quality and profitability.

• Employees at KLA are often offered competitive pay with bonuses, a 401(k) match, an employee stock purchase program, and financial perks like student-debt assistance, planning support, and group insurance discounts. Health and lifestyle benefits typically include medical/dental/vision, life and other voluntary coverages, paid time off and holidays, family leave, backup care, wellness rewards, gym discounts, and community-volunteering opportunities. Employees also get strong growth support through tuition reimbursement, KLA’s corporate learning center, education awards, and engineering certification programs.