The Engineering Manager for Field Diagnostics Engineering at Apple will lead a high-performing team focused on delivering hardware and software diagnostic solutions that enhance the customer ownership experience. This role involves building partnerships with cross-functional teams and ensuring field repair technicians have the necessary tools for exceptional service. The position requires a hands-on approach and a commitment to innovation within AppleCare. The team plays a critical role in supporting field repair operations and driving quality and reliability in complex systems.

• Bachelor's degree or Master's degree in Computer Science, Computer Engineering, or a related field, or equivalent experience.
• 10+ years of experience in software development, with 4+ years in an engineering management role.
• Experience programming in macOS or iOS ecosystems, including Swift or Objective-C.
• Experience with computer architecture and hardware/software interactions.
• Knowledge of CPUs, GPUs, and SoCs.
• Experience with diagnostics, logging, telemetry, or observability systems.

• Lead a team to deliver high-quality hardware and software diagnostic solutions.
• Build and nurture partnerships with cross-functional teams within and outside of AppleCare.
• Ensure field repair technicians have the tools needed for exceptional customer experiences.
• Drive innovation and execution in a challenging environment.
• Communicate complex technical concepts to cross-functional teams and leaders.

• Employees at Apple are often offered comprehensive benefits that support physical and mental well-being—flexible medical plans, confidential counseling, onsite wellness centers at major campuses, and resources for fitness and daily life. Families typically receive fertility support, paid parental leave with gradual return, caregiving leave, and dependent-care guidance, while financial perks commonly include stock grants (with purchase discounts), 401(k) matching, and income-protection coverage. Employees also see robust time off, Apple University learning and tuition reimbursement, donation matching and paid volunteer hours, and deep product and partner discounts.