AWS is seeking a Big Data Support Engineer for the Galaxi Data Platform Team within the AWS Sales, Marketing, & Global Services organization. The team focuses on helping customers manage and gain insights into their Sales and Marketing data at scale. The ideal candidate will thrive in a fast-paced environment, possess strong attention to detail, and have familiarity with AWS technologies. This role involves supporting services that enable customers to self-serve data access for analytics on a multi-petabyte data lake.

• Bachelor's degree or foreign equivalent in computer science, engineering, mathematics or equivalent.
• 1+ years of progressive experience in support engineering or software development or a related field.
• 1+ year of experience with at least one scripting language such as JavaScript, Python, Ruby or similar.
• 1+ year of experience writing SQL queries including but not limited to using joins, aggregate functions and window functions.
• Experience with AWS services and Linux operating systems.
• Good understanding of systems monitoring, debugging and troubleshooting.

• Work closely with multiple data platform teams focused on data engineering, analytics, orchestration and ETL tools.
• Interface with globally dispersed data consumers to maintain overall health and stability of systems.
• Implement automated solutions across a variety of applications and systems.
• Participate in design reviews for complex systems.
• Perform root cause analysis and drive process and service improvements.
• Document frequently occurring issues and report them to SMEs.
• Resolve customer tickets related to access provisioning, account vending and data onboarding.

• Employees at Amazon are often offered comprehensive health benefits—including multiple medical plan options (no pre-existing condition exclusions, 100% covered in-network preventive care), dental and vision plans, a 24/7 medical advice line from day one, expert second-opinion services, and broad mental-health support with several free counseling sessions (including pediatric). Financial wellness typically includes a 401(k) with company match (up to 2%), Restricted Stock Units (equity), FSAs, an emergency savings program, product and partner discounts, and even college-savings and home-purchase programs. Overall, the package is designed to support employees and their families’ health, finances, and day-to-day life.