The Amazon Dedicated Cloud (ADC) Engineer serves as the primary escalation point for Data Center Technicians, focusing on troubleshooting hardware issues and optimizing systems for U.S. Government customers. This role combines operational support and systems engineering to ensure AWS services maintain high standards of security, availability, and scalability. The engineer will collaborate with various internal teams to solve complex problems and drive service improvements. The position requires a proactive approach to managing operational challenges unique to AWS.

• Bachelor's degree in computer science, computer engineering, or related field, or 3+ years of technical work experience
• 2+ years of server hardware troubleshooting and repair experience
• 2+ years of Linux experience
• Knowledge of scripting languages such as bash or python
• Current, active US Government Security Clearance of TS/SCI with Polygraph
• 5+ years of software development or technical support experience
• 2+ years of computer networking experience
• Experience with performance and log analysis
• Experience working in a data center environment
• 2+ years automating routine tasks using Python, Bash, Ruby, or Perl
• Experience troubleshooting all levels of the OSI model
• Ability to lift up to 40lbs and work in cramped or elevated environments

• Deep dive into escalated hardware issues and provide clear guidance to Data Center Technicians.
• Assess possible systemic issues and work with the owning teams to solve complex problems at scale.
• Initiate service improvements in the production environment.
• Perform incident response, event management, and blameless Correction of Errors processes.
• Automate common tasks and processes.
• Work with other engineers to diagnose and resolve customer issues.
• Track the health of services and identify and fix problems on complex systems.
• Collaborate with leading minds in distributed systems.

• Employees at Amazon are often offered comprehensive health benefits—including multiple medical plan options (no pre-existing condition exclusions, 100% covered in-network preventive care), dental and vision plans, a 24/7 medical advice line from day one, expert second-opinion services, and broad mental-health support with several free counseling sessions (including pediatric). Financial wellness typically includes a 401(k) with company match (up to 2%), Restricted Stock Units (equity), FSAs, an emergency savings program, product and partner discounts, and even college-savings and home-purchase programs. Overall, the package is designed to support employees and their families’ health, finances, and day-to-day life.