This position offers an opportunity to join Amazon's technical team in Herndon, VA, focusing on building and supporting large distributed systems. The role involves working closely with demanding customers to address their needs while improving the overall customer experience. Candidates will engage in deep technical troubleshooting and contribute to the development of innovative solutions. The team values a fun work environment and encourages a culture of inclusion and continuous learning.

• Current, active US Government Security Clearance of TS/SCI with Polygraph
• 5+ years of industry work experience
• Experience with AWS
• Experience in system design
• Experience troubleshooting issues and root cause analysis
• Strong Linux and Networking Fundamentals
• Knowledge of Agile practices such as SCRUM, Kanban, or SAFe
• Knowledge of scripting languages like bash and Python

• Work with Amazon's largest customers to address specific needs across a full suite of services.
• Dive deep into technical issues and conduct post-mortem discussions to identify root causes.
• Build and deploy solutions across thousands of devices.
• Automate operational tasks to improve efficiency.
• Provide troubleshooting and operations support for production computing environments.

• Employees at Amazon are often offered comprehensive health benefits—including multiple medical plan options (no pre-existing condition exclusions, 100% covered in-network preventive care), dental and vision plans, a 24/7 medical advice line from day one, expert second-opinion services, and broad mental-health support with several free counseling sessions (including pediatric). Financial wellness typically includes a 401(k) with company match (up to 2%), Restricted Stock Units (equity), FSAs, an emergency savings program, product and partner discounts, and even college-savings and home-purchase programs. Overall, the package is designed to support employees and their families’ health, finances, and day-to-day life.