The eDiPS Services Team is responsible for providing technical support to both external and internal clients for the firm's electronic trading and services platforms. This global team operates 24x7 and serves as the main point of contact for technology-related issues, including authentication, entitlements, and trade flow problems. The role involves interacting with clients, troubleshooting issues, and coordinating support across different regions. Additionally, team members will identify opportunities for enhancements and manage new business initiatives.

• Broad financial industry knowledge and experience is required.
• Digital financial experience is a significant plus.
• Knowledge of internet-based applications including Windows, Google, and iOS platforms is necessary.
• Understanding of internet networks, firewall, security settings, and B2B connectivity is essential.
• A Bachelor's degree in Information Systems, Engineering, Business, Economics, or a related field is required.

• Provide technical platform support and client training for various web platforms and applications.
• Interact with external clients via telephone, email, and sometimes face-to-face.
• Coordinate seamless client coverage between Asia-Pac, EMEA, and Americas regions.
• Troubleshoot and escalate problems to stakeholders in a timely manner.
• Follow up on open issues and obtain resolutions.
• Identify enhancement and automation opportunities for application development.
• Project manage new business start-up initiatives.
• Adhere to the firm's compliance and risk management procedures.
• Perform statistical analysis and business reporting for marketing and sales teams.

• Employees at Goldman Sachs are often offered comprehensive benefits, including medical, dental, life and disability coverage, generous vacation and holidays, and robust wellness resources such as EAP counseling, medical advocacy, on-site/virtual health services, and fitness support. Financial perks typically include retirement savings programs, live financial education, education support, and wealth-creation opportunities through equity awards and select investment programs. Many locations also provide family benefits (childcare resources, parental and family leaves, adoption/surrogacy support) and flexible work options like part-time schedules, job sharing, telecommuting, and alternate hours.