Apple's Customer Experience Engineering team is seeking a passionate Software Quality Engineer to enhance the quality of support applications. The role focuses on ensuring consistent functionality, performance, and stability of Apple's customer support experience. The engineer will interact with cross-functional teams to test features and perform root cause analysis. This position requires a commitment to quality and the ability to use lightweight processes to achieve it.

• 8+ years of experience in software quality assurance testing.
• Experience as a team lead is preferred.
• Hands-on experience building and maintaining test frameworks using tools such as RestAssured or Selenium.
• Proficiency in one or multiple programming languages such as Java or Python.
• Bachelor's degree in Computer Science, Computer Engineering, or similar, or equivalent related work experience.
• Experience testing iOS native and Safari-based web applications.
• Knowledge of AI-driven testing tools.
• Unparalleled written and verbal communication skills.
• Attention to detail and a passion for getting the little things right.

• Ensure the quality of Apple's customer support experience.
• Understand new and existing feature implementations to craft informed testing charters.
• Author test scenarios, scripts, and plans.
• Execute functional, performance, and stability testing.
• Write and review automation test scripts.
• Identify and report defects with first-level root cause analysis.
• Collaborate with test automation engineering, product management, and engineering program teams.

• Employees at Apple are often offered comprehensive benefits that support physical and mental well-being—flexible medical plans, confidential counseling, onsite wellness centers at major campuses, and resources for fitness and daily life. Families typically receive fertility support, paid parental leave with gradual return, caregiving leave, and dependent-care guidance, while financial perks commonly include stock grants (with purchase discounts), 401(k) matching, and income-protection coverage. Employees also see robust time off, Apple University learning and tuition reimbursement, donation matching and paid volunteer hours, and deep product and partner discounts.